Notice of Privacy Practices
This notice describes how both your personal and medical information about you may be used and disclosed and how you can gain access to this information. This privacy notice describes the practices that we have in place to ensure that we are safeguarding your information, as well as those who apply and/or are referred to Denise W. Wrenn & Associates for services, including but not limited to Medical Records Reviews, Medical Case Management, Legal Nurse Consulting, Life Care Planning, Medical Costs Projections, and Medicare Set-Aside Allocations.
Protecting Your Privacy
We know the importance of an individual's rights to privacy, so protecting your personal information is our priority. Our privacy and security policies that we have in place are strictly adhered to and enforced to ensure that only authorized employees and/or agents of Denise W. Wrenn & Associates are able to access the information that we have on file about you and that is a part of the information we need to render the services that are pertinent to your case.
We maintain physical, electronic, and procedural safeguards to ensure that your information is protected in order to prevent unauthorized access to this information. Some examples of the safeguards we have in place include but not limited to:
- Office equipment that is equipped with private telephones, fax machines, shredders, as well as locking file cabinets.
- Computers are both password and digitally encrypted to ensure that only those associates who are permitted to view your information have access to it.
Cookies And How We Use Them
How We Obtain Information
We collect certain personal information about you, but only when that information is provided by you or is obtained by us with your authorization or a legal alternative form of it. If additional information is required or needed, we may, with your signed authorization ( or an authorization that has been signed by your legal guardian or proxy), collect information from the following sources:
- Family Members
- Medical Records
- Other Medical Personnel
- Your Employer
- Insurance Carriers
- Claims Adjusters
- Claims Data
The information or we may request and collect varies depending on the purpose for which it will be used and referred to us and/or for the services you have contracted and consented to use. Information will, at the very least, include your name, address, telephone number, date of birth, and social security number. In addition, information may be collected regarding your health status, medical history, medical care services utilization, education, vocation, financial status, environmental situation, family support system, and social situation.
Disclosing/Sharing of Information
We use personally identifiable information that you submit and provide to us for our internal business purposes only, this information is not sold nor traded with any other person or business. The only exception to this are when you provide your direct consent to share this information, when it is necessary to provide or deliver a service that you have requested, or when we are required by law to disclose such information.
Parties to Whom We Disclose Information
As a general rule, we do not disclose personal information about our clients or former clients. However, we may disclose information that we have collected when we believe it is necessary for us to conduct our business on your behalf and/or on behalf of a referral source and/or where disclosure is required or permitted by law. Information may be disclosed to the following:
- Anyone to whom you have authorized us to disclose information.
- Health Insurance Carriers: their authorized employees, agents, representatives, and business associates as required for us to file your claim.
- Service Providers: Companies who are engaged to perform services on our behalf to effect, administer, or enforce a service that is prescribe by your physician(s), recommended by us, requested by you, and/or approved by your healthcare payer.
- Physicians: when you are engaged in our services of Medical Management or Life Care Planning.
- Prospective Providers of Service and/or Financial Assistance Programs.
- Employer: Workers' Compensation Claims cases and/or when Educational and Vocational interventions are requested and/or required.
- Attorney: Legal advisers, designated by you, or significant other designee.
- Legal Guardian, Proxy, designated family member, or significant other designee.
Other disclosures may be made only with authorization, which may be revoked at any time by written request to us. Any person or entity with which we share information will be expected to maintain like standards or privacy and confidentiality that are required of our own employees, agents, representatives, and business associates.
Access to Your Information
You may at any time request copies of documents in our files that we have received and/or prepared related to the services we have provided at the request of the referral source. Submit a written request for the documents you wish to access to the referral source and copy us. We will release the requested documents you wish to access to the referral source and copy us. We will release the requested documents upon receipt of written approval from the referral source.
Accuracy of Information
We strive to keep our records updated and accurate. If you believe we have misinformation, you should notify our office immediately in writing. If we agree with your findings, we will make the appropriate corrections. If we do not agree, you may submit a short statement of dispute, which we will be included in any future disclosure of information.
Confidentiality and Security of Nonpublic Personal Information
Except as otherwise describe in this notice, we restrict access to your nonpublic personal information to employees of our company and other parties who must use that information to render and provide services to you. The right to further disclose and/or use the information is limited by the policies, which have been set in place by Denise W. Wrenn & Associates, and applicable law, code of conduct, and nondisclosure agreements where appropriate. We also maintain physical, electronic, and procedural safeguards in compliance with applicable laws and regulations to guard your information from unauthorized access, alteration, or premature destruction.
Thank you for allowing us to serve you. We value your business and remain committed to protecting your privacy. We hope that you view Denise W. Wrenn & Associates as your most trusted adviser, and we will continue to work to gain and earn your trust. Please contact us if you have any questions or if we can be of further assistance.
For more information, complaints or reporting a suspected violation please contact our Privacy Officer:
Denise W. Wrenn
New Orleans, LA